Shipping policy

At Restfolk.shop, we understand that convenient organization begins with a straightforward delivery experience. This Shipping Policy explains our shipping charges, order processing procedures, delivery expectations, and the steps customers can take when a package is delayed, damaged, or cannot be located.

1. Shipping Charges

Restfolk.shop uses the following standard shipping structure:

Orders of $10.00 or More

Free shipping

Orders Under $10.00

$5.99 shipping charge

The $10.00 threshold is generally calculated using the merchandise subtotal before applicable taxes and shipping charges, unless a product listing or promotion states otherwise.

2. Order Processing

After an order is submitted and payment has been authorized, we begin preparing the merchandise for fulfillment.

Processing may include:

  • Order verification;
  • Inventory confirmation;
  • Product selection;
  • Quality inspection;
  • Packaging;
  • Shipping-label preparation; and
  • Handover to a shipping carrier.

Processing times can vary depending on inventory, order volume, holidays, operational conditions, or other circumstances.

3. Delivery Estimates

Any delivery timeframe presented on the website or during checkout is an estimate unless expressly identified as a guaranteed delivery service.

Actual delivery may be affected by:

  • Weather;
  • Carrier delays;
  • Transportation disruptions;
  • Holiday volume;
  • Incorrect addresses;
  • Natural disasters;
  • Regional disruptions;
  • Government actions; or
  • Other circumstances beyond our reasonable control.

4. Accurate Shipping Information

Customers are responsible for providing an accurate and complete shipping address.

Please carefully check:

  • Recipient name;
  • Street address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP Code; and
  • Other information necessary for delivery.

If an address needs to be corrected, contact us immediately at [email protected].

We will make reasonable efforts to assist, but an address change may not be possible once an order has entered fulfillment or been transferred to a carrier.

5. Tracking

When tracking information is available, it may be provided through the email address associated with the order.

Tracking information may not become active immediately after a shipping label is created.

Customers should allow reasonable time for the carrier's system to register movement.

6. Delivered but Missing Packages

If carrier tracking indicates that a package has been delivered but you cannot find it, please check:

  • Front door;
  • Side or rear entrance;
  • Mailbox;
  • Parcel locker;
  • Building reception;
  • Household members;
  • Neighbors where appropriate; and
  • Other normal delivery locations.

If the package remains missing, contact us at [email protected] with your order number and tracking information.

We may also recommend contacting the carrier for additional delivery information.

7. Damaged Packages

If merchandise arrives damaged, customers should photograph the damaged packaging and merchandise where practical.

Please send:

  • Order number;
  • Photographs of the outer packaging;
  • Photographs of the damaged product;
  • Description of the damage; and
  • Relevant tracking information.

This information can help us determine whether the damage occurred during transportation or before shipment.

8. Incorrect or Incomplete Shipments

If you receive the wrong item or an incorrect quantity, contact customer service promptly.

Please identify:

  • What you ordered;
  • What you received; and
  • The quantity received.

We may request photographs or other information to verify the issue.

9. Shipping Restrictions

Some destinations may be subject to carrier restrictions or operational limitations.

If we cannot reasonably fulfill an order to a particular destination, we may contact the customer to seek an alternative arrangement or cancel the affected order and issue an applicable refund.

10. Return Shipping

The free-shipping policy applies to qualifying outbound orders and does not automatically mean that all return shipments are free.

When an item is returned because of a confirmed defect, damage, or fulfillment error, we may provide appropriate return instructions or another remedy.

For voluntary returns, the customer may be responsible for return shipping as described in the Return and Refund Policy.

11. Shipping and Refunds

If an order is canceled before shipment, the applicable refund will be calculated based on the transaction and reason for cancellation.

For returned merchandise, shipping charges may be handled according to the Return and Refund Policy and applicable law.

12. Shipping Information and Consumer Transparency

Restfolk.shop seeks to present shipping costs and material delivery conditions clearly before the customer completes a purchase.

Maryland consumer-protection law prohibits unfair, abusive, or deceptive trade practices involving consumer goods, making accurate descriptions of material transaction terms an important part of online retail operations.

13. Questions About Shipping

For shipping questions, contact:

WILLIAM JEUDY
[email protected]

Anne Arundel County Watershed Stewards Academy Inc
975 Indian Landing Rd
Millersville, MD 21108
United States