Refund policy
At Restfolk.shop, we want every organization product to arrive ready to help create a cleaner, more functional, and more comfortable living space. Whether you purchase hangers for a wardrobe, organizers for underwear and socks, or hanging storage bags for everyday household items, we understand that customers expect their purchases to arrive in good condition and correspond with the product information presented on our website.
This Return and Refund Policy explains the circumstances under which eligible merchandise may be returned, exchanged, or refunded.
1. Our Return Commitment
We aim to handle returns in a straightforward and reasonable manner.
If an eligible product arrives damaged, defective, materially different from its description, or otherwise qualifies for a return under this policy, please contact us promptly so that we can review the issue and determine an appropriate resolution.
For ordinary change-of-mind returns, products generally must be unused, clean, undamaged, and in a condition suitable for resale.
2. Return Period
Customers may request a return within 30 calendar days after the date the order is shown as delivered.
The return period applies to eligible merchandise purchased directly through Restfolk.shop.
To avoid delays, customers should contact us as soon as they determine that a return may be necessary.
A return request should include:
- Customer name;
- Order number;
- Email address used for the order;
- Product name;
- Reason for the return;
- Description of the problem, if applicable; and
- Photographs when the product is damaged, defective, or materially different from what was ordered.
3. Conditions for an Ordinary Return
For a return based on preference, sizing, household needs, duplicate purchase, or another non-defect reason, the product should generally be:
- Unused;
- Unwashed;
- Clean;
- Free from stains, odors, pet hair, or other contamination;
- Free from excessive wear;
- Free from customer-caused damage;
- Returned with its original packaging where reasonably possible; and
- Accompanied by sufficient order information to identify the transaction.
Because organizers and hanging storage products are intended for personal household use, products that have been heavily used or contaminated may not be eligible for resale and may therefore be excluded from an ordinary change-of-mind return.
4. Damaged Products
If a package arrives visibly damaged, please inspect the merchandise as soon as reasonably practical.
If a hanger is broken, an organizer is torn, a hanging storage bag has damaged stitching, a zipper or fastening component is defective, or another product has sustained apparent shipping damage, contact us with photographs and your order information.
Photographs of the shipping box, shipping label, protective packaging, and damaged merchandise may help us determine the cause of the problem.
Where a product is confirmed to have been damaged during shipment, we may provide:
- A replacement;
- A replacement component where appropriate;
- A refund;
- Store credit; or
- Another reasonable resolution.
5. Incorrect Items
If you receive an item that is materially different from what you ordered, please contact us promptly.
Examples include:
- Receiving the wrong product;
- Receiving the wrong quantity;
- Receiving a substantially different organizer;
- Receiving a different type of hanger than ordered; or
- Receiving a product that does not correspond materially with the applicable order.
When our error caused the problem, we will work with the customer to determine an appropriate resolution.
6. Defective Merchandise
A product may qualify for a return or other remedy if it contains a manufacturing defect that materially affects ordinary intended use.
For example, a defect may include:
- Broken structural components upon arrival;
- Unusable closures or fasteners;
- Material separation under ordinary handling;
- Significant manufacturing damage; or
- Other defects inconsistent with the product description or ordinary intended function.
Normal wear and tear, accidental damage, improper installation, excessive loading, or misuse are generally not considered manufacturing defects.
7. Improper Use
Storage products should be used within their intended capacity and according to any instructions supplied with the product.
For example, hanging storage bags and organizers should not be overloaded beyond their reasonable capacity, exposed to inappropriate conditions, or installed in a manner inconsistent with their design.
Damage resulting from misuse, excessive weight, alteration, improper assembly, or unreasonable handling may not qualify for a refund or replacement.
8. How to Request a Return
Before sending any merchandise back, contact us at:
Please use the subject line:
Return Request – [Order Number]
We will review the request and, when appropriate, provide return instructions.
Customers should not automatically send merchandise to the business address without first receiving return instructions.
9. Return Address
The designated return address is:
Anne Arundel County Watershed Stewards Academy Inc
975 Indian Landing Rd
Millersville, MD 21108
United States
The return address may be updated or supplemented with additional instructions depending on the circumstances of the return.
10. Return Shipping
When a return is caused by a defective, damaged, or incorrectly shipped product, we may provide appropriate return-shipping instructions or otherwise resolve the matter without requiring the customer to bear costs caused by our error, subject to the circumstances and applicable law.
For voluntary returns that are not caused by a product defect or fulfillment error, the customer may be responsible for return shipping.
11. Refunds
Once an authorized return has been received and inspected, we will determine whether the merchandise satisfies the applicable return conditions.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in a customer's account may depend on the customer's bank, credit-card issuer, payment processor, or other financial institution.
12. Original Shipping Charges
If an order originally qualified for free shipping, there may be no original shipping amount to refund.
For orders under $10 that were charged the standard $5.99 shipping fee, whether the shipping charge is refundable will depend on the reason for the return and applicable law.
When a return results from our error, defective merchandise, or materially incorrect fulfillment, we will evaluate the appropriate refund consistently with this policy and applicable consumer-protection requirements.
13. Partial Refunds
In certain situations, we may offer a partial refund when a customer chooses to keep an item with a minor issue that does not materially prevent ordinary use.
A partial refund will only be issued when the customer accepts the proposed resolution.
14. Exchanges
Where inventory permits, we may offer an exchange for an eligible defective, damaged, or incorrectly shipped product.
If the exact product is unavailable, we may offer a refund or another reasonable solution.
15. Promotional Purchases
When a product is purchased as part of a discount, bundle, multi-item promotion, or other special offer, the amount refunded may reflect the actual amount paid for the returned merchandise.
Returning one item from a promotional order may affect the customer's eligibility for the original promotional price.
16. Maryland Refund Policy Disclosure
Maryland regulations require merchants conducting online retail sales to disclose their refund and exchange policy on a webpage the consumer must view before completing the transaction. Restfolk.shop intends for this Return and Refund Policy to serve as that customer-facing disclosure. Maryland regulations also recognize refund and exchange policies as material information in a consumer purchase.
Nothing in this policy is intended to eliminate or restrict a consumer right that cannot legally be waived under Maryland or federal law.
17. Maryland Consumer Protection
Maryland's Consumer Protection Act prohibits unfair, abusive, or deceptive trade practices in connection with the sale or offer for sale of consumer goods. We aim to describe our products, prices, return conditions, and material transaction terms accurately and clearly.
18. Final Sale Items
If a particular product is sold on a final-sale or non-returnable basis, that condition should be clearly disclosed to the customer before completion of the transaction.
A final-sale designation will not be interpreted to eliminate rights that cannot lawfully be waived.
19. Questions About Returns
For return, refund, exchange, or damaged-product questions, please contact:
WILLIAM JEUDY
Anne Arundel County Watershed Stewards Academy Inc
[email protected]
Please retain your order confirmation and relevant shipping information until your return or refund has been fully resolved.